Microsoft® 365 – Outlook

Intermediate / Advanced Level. Maximum of 8 Delegates. Spearhead will provide laptops for all delegates attending this course.

Microsoft® 365 – Outlook

1 day(s)

AED 1,300.00


Who Should Attend?

Professionals who would like to use Microsoft® 365 Outlook comfortably, not just for sending and receiving emails, but also for other functions of Microsoft® 365 Outlook, including the Address Book, Calendar, Tasks, etc.

About The Program

This program focuses on the different functions available in Microsoft® 365 Outlook, and how they can be used to help organize and maintain information about your contacts, meetings, appointments, records of emails, etc.

Course Objectives

  • Explore various tools and functions available in Microsoft® 365 Outlook; where they can be found, and how to put them to best use
  • Use the Microsoft® 365 Outlook Ribbon to increase efficiency
  • Set appointments and schedule meetings with multiple participants
  • Format emails and insert attachments
  • Use the Microsoft® 365 Outlook Address Book with Microsoft® Word, Microsoft® Publisher, etc., when using Mail Merge
  • Create, manage, and distribute task requests
  • Change view settings for increased output
  • Sort messages into folders, forward or flag items to organize your inbox and minimise clutter
  • Create rules to deliver inbox messages to specific folders
  • Categorise activities to simplify prioritising tasks

What You Will Gain

  • A sound working knowledge of Microsoft® 365 Outlook
  • An understanding of the various email formatting options available for use
  • An awareness of the types of files that can be attached to your email
  • A list of keyboard shortcuts for frequently used tools, and how to use them to increase speed
  • Knowledge of how to create your own Address Book, and maximise its use
  • An understanding of how to create tasks, and appointments in Microsoft® Outlook, and share them with other Microsoft® 365 Outlook users
  • Knowledge of keyboard shortcuts to use in Microsoft® 365 Outlook

Program Content


  • The Outlook Microsoft® Ribbon
  • Customising Your Outlook
  • Working With Emails
    • Formatting Email Text
      • Adding Signatures To Emails
      • Inserting Attachments, Graphs, Charts, Etc.
      • Inserting Hyperlinks In Your Emails
      • Using WordArt
    • Applying Design Themes To Your Emails
      • Creating Your Own Custom Font Set & Colour Palette
    • Inserting Voting Buttons In Your Emails
    • Requesting Delivery & Read Receipts For Your Emails
    • Setting Custom Delivery Timings For Your Emails
  • Ignoring Email Conversation
  • Cleaning Up Email Conversation
  • Message Arrival Options
    • Recall Email Messages
    • Mail Merge
  • Automating Your Work In Outlook
  • Using Quick Parts And Building Blocks
  • Working With Templates
  • Categorising Messages With Colours
  • Flagging Messages
  • Automate Common And Repetitive Tasks With Quick Steps
  • Out Of Office And Automatic Replies
  • Message Rules
  • Categorise Message Rules
  • Locating Outlook Items
  • Finding Messages
  • Multiple Criteria Searches
  • Query Builder
  • Filter Messages
  • Conditional Formatting Messages
  • Using The Outlook Calendar
  • Using The Calendar Views
  • Scheduling Appointments
  • Recurring Appointments
  • Schedule Appointment From An Email Message
  • Schedule An Event
  • Appointment Categories
  • Mark A Shared Appointment As Private
  • Print Calendar
  • Creating Your Address Book
    • Add & Delete Contacts
    • Create New Contact Folders
  • Address Books
    • Importing & Exporting Contacts
    • Creating A Distribution List
    • Adding & Removing Contacts From A Distribution List

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the Tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals, and that will also be an important tool for management reference.

Total Investment: AED 1,300/- + VAT, which includes – Training Materials, Lunch and Refreshments. Discount available for multiple bookings.

From: 26th August 2024

To: 26th August 2024

Duration: 1 day(s)

Location: Abu Dhabi

From: 14th October 2024

To: 14th October 2024

Duration: 1 day(s)

Location: Dubai

Microsoft® 365 – Outlook

1 day(s)

AED 1,300.00