Developing Management Skills

Developing Management Skills
'The Essential Skills For Today's Managers'

Who Should Attend?
Department Heads, Managers, Senior Supervisors, Team Leaders, and others who need to develop their managerial skills for enhanced performance and career progression.

About the Programme
Run successfully over the past ten years in the Gulf, this is an intensive programme addressing key management issues, with clear, practical guidelines every step of the way. Tutorial sessions, real life Gulf case studies, practical exercises, presentations and syndicate work make this an action-packed five day course. Day Five focuses on HR issues - recruitment, interviewing techniques, appraisals, etc., so some delegates may wish to attend the first four days only.

Course Objectives

To set clear guidelines for effective management
To work through key management skill areas identifying the managerial role
To raise self-awareness, recognise limitations, and identify areas for improvement
To fully appreciate the 'tool-kit' required for the first class manager,e.g.delegation,leadership, motivation, time management, communication skills, teambuilding skills, etc.
To understand the contribution managers make in the development of others
To learn to work in a 'proactive' manner, whilst staying aware of the parameters within which you must operate
To develop action plans for continuous development in the workplace
To provide a comprehensive framework for future development

What You Will Gain

A clear understanding of the attributes of an effective manager
An insight into your current leadership and influencing style and helpful tools for identifying your areas for ongoing development
An awareness of the traps and pitfalls that can lead to management failure and the strategies for avoiding them
Through interactive exercises, you will gain a clearer understanding of how to manage individuals, groups and tasks, more effectively
Enhanced communication and time management skills
A set of practical skills and useful information to draw on for maximum achievement in the workplace

Programme Contents
DAY ONE

How Do We Define 'Management'?
What Do Managers Do?
How To Get Your Staff On The 'Road To High Performance'
Making The Change To Become A Manager
Five Reasons For Failure As A Manager
The Management Wheel
The Functions & Responsibilities Of Management
Key Management Tasks & Competencies
Being A Proactive Manager
'Managing' Vs 'Doing' - What’s The Difference?
Understanding The Concept Of Competencies

DAY TWO

Management Theories, Including Fayol’s Original 14 Principles Of Management
Situational Leadership
Leaders & Managers - Is There A Difference?
Different Leadership Styles
Your Preferred Personal Leadership Style - An Assessment
What Makes A Good Business Leader?
The Qualities & Behavioural Attitudes Required To Be An Effective Leader
The Challenge Of Leadership
Six Leadership Strategies
Action-Centred Leadership
Understanding Motivation
Dealing With De-Motivation - Signs & Symptoms
Key Motivators & De-Motivators In The U.A.E. Workplace

DAY THREE

Effective Communication - What Is It?
How Do We Communicate In Business?
Barriers To Good Communication In The Workplace
Overcoming The Barriers To Effective Communication
Communication Media & Information Richness
Effective Corporate Communication
Being A Good Listener
Supportive & Corrective Feedback
How To Give & Receive Feedback
The Johari Window
Some Elements Of NLP
What Is Your Typical Influencing Style?
Understanding Different Behavioural Styles - Submissive, Aggressive & Assertive

DAY FOUR

Introduction To Time Management
Assessing Your Time Management Skills
Being An Effective Time Manager
Identifying Personal & Work Related Time Wasters
Managing Yourself & Others Effectively
Delegation & Work Allocation: When & How To Delegate
Planning & Organizing For Success
Setting Objectives; The Importance Of Goal Setting
Time Management Priorities
Running Successful Meetings
Planning Skills
The Problem Solving Process
Mind Mapping
Teambuilding - How To Build A Successful Team
The Characteristics Of Successful Teams
Self Analysis - Your Preferred Role In A Team
Understanding The Role Of Coaching In Management
Exercise: Decision Making. A Test Of The SkillsLearnt Over The Past Four Days

Note: During the course, important aspects of Cross-Cultural Management will be discussed, where they are relevant to the topics covered, e.g. Motivation / Communication / Situational Leadership, etc.

DAY FIVE

Recruitment Procedures
Job Descriptions
The Selection Process
Interviewing Guidelines
Conducting Effective Appraisals
A Guide to Successful Counselling
Disciplinary Procedures
Establishing Training Needs
Training and Developing Staff; The Manager's Role in Training & Development

5 Days - Non-Residential

Delegate spaces available on the following course dates:

Date: 26th October » 30th October, 2008
Location: Dubai
Brochure Price: Dhs 7495.00
Online Price: Dhs 7,120.25 (Save 5% Online)

Date: 16th November » 20th November, 2008
Location: Qatar
Brochure Price: Dhs 7495.00
Online Price: Dhs 7,120.25 (Save 5% Online)

Date: 14th December » 18th December, 2008
Location: Abu Dhabi
Brochure Price: Dhs 7495.00
Online Price: Dhs 7,120.25 (Save 5% Online)

Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.

At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.

Total investment includes - Training Materials, Lunch & Refreshments.

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Spearhead Training > Management & Leadership > Developing Management Skills

Developing Management Skills 'The Essential Skills For Today's Managers'

Developing Management Skills
'The Essential Skills For Today's Managers'